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For the sake of better providing a fast and thoughtful after-sales service for the customer, promise the service quality that the customer gets. According to the customer's need and to satisfy the demand of market competition, We specially settle this after-sales service management rule. Attain to discover breakdown in time, check to seek actively various may take place reason, expel breakdown hard, and make collective report processing and result toward the section manager . Should check whether each part of hard software works is normal or not first after discovering breakdown, then to detail part carry on processing until work normally. After the above-mentioned circumstance processing finish, if the manager can't solve, either, then make a call right away to the after-sales service center to declare breakdown, and contact the customer to cooperate with after-sales service person to check breakdown reason.
carry on to gather to report monthly, tally up all break down reason to avoid appearing similar breakdown again
The after-sales service personnel requests
1. Enthusiasm, sincerity, quick, thoughtful, the manner ground contribute efforts to the customer.
2. Keep appearance, expression dignified, clean and neat, the words are clear and warm.
3. Keeping the work environment sweeps, comfort.
Professional character
1. Using excellent professional technical term while carrying on a service for the customer.
2. Acquaint with various business knowledge and present charges that the company conducts,
3. Control and be familiar with various action processes of business and related professional knowledge.
4. Understand the customer's need : According to the customer's need, introduce various business and related service that our company conducts toward the customer actively and strengthen the confidence of customer's business to company and service with the well-trained professional acknowledge.
5. Reply forms: telephone reply, letter reply and visit reply.
6. Record customer's opinion and suggestion in details effectively and accurately.
Business standard and processing for the breakdown
Our maintainer would be contact with the customers periodically, including check on spot or by telephone to see the actual usage, open mind to the opinions and suggestions so as to improve our service quality.
In guarantee period ,all of the charges including labour cost and bad TI fee are free . we can provide an equipments to fix for you whenever hardware or software of the product break down lately and urgently. When breakdown appears, our technicians can judge the problem and handle it preliminary according to the analysis to the breakdown with rich experience.
Technique support promises
When the customer system equipments appears a problem, the engineer authorizes a premise to carry on an irresponsibility operation to customer's product.
Arrival time commitment : When the telephone can't solve problem, the suburban customer's daytime arrives in 6 hours, the night arrives in 8 hours; Customer intra-city the daytime arrive in 2 hours, the night arrives in 4 hours.
The hot-line service promises
Provide service specialist and service hot-line for the customer
Service specialist: Cathy
Service special line:0086-755-26738465
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Logistics
